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Information for Patients


The Illawarra Shoalhaven Local Health District strives to ensure that you receive the best possible care and attention.

We hope the following information will help you to become familiar with the services and facilities provided.

If you need any additional information or help, please ask ward staff for their assistance.

What to bring to hospital

  • 4 pairs of pyjamas/nighties (labelled with your name)
  • dressing gown and slippers (non-slip sole)
  • toiletries (soap, toothpaste, toothbrush, hairbrush/comb, razor, tissues)
  • small amount of money (for newspaper, etc)
  • current medications (these will be returned to you when you go home)
  • comfortable day clothing
  • glasses, hearing aids and non electric walking aids
  • any correspondence from your doctor
  • relevant X-rays and scans
  • Medicare card
  • (if applicable) Private Hospital fund card/book, Veterans Affairs Repat Card, details of Workers Compensation, Public Liability or Third Party case

What NOT to bring

  • valuables (jewellery, large amounts of money)
  • radios without headphones
  • mobile phones (as they interfere with medical equipment)
  • electrical appliances (including electric shavers)
  • pot plants
  • large bags or excessive clothing
  • alcohol or illegal drugs
  • video games

Please Note: Our hospitals cannot accept responsibility for your possessions if they are lost or stolen. For your own protection please leave them at home. If you must bring them with you, ensure they remain in the keeping of a trusted person at all times. Alternatively, you may have some valuables locked in the hospital safe - please see ward staff for more information.


All hospitals in ISLHD have parking amenities. However drop-off zones apply at most entrances.
Please remember to secure your car and valuables at all times.

Smoking & Alcohol

All ISLHD hospitals and health facilities are smoke free, this means that patients, visitors and staff are not allowed to smoke inside any buildings or within the surrounding hospital grounds and car parks. 

If you smoke your doctor or nurse can give you nicotine replacement products to keep you more comfortable while you are in hospital.

If you want to know more about quitting or reducing your smoking ask your GP or call the Quitline.
Patients and visitors are reminded that drinking alcohol is not allowed on ISLHD Health premises. For more information speak to your nurse or doctor.


Meals are served at (approximately)

  • Breakfast: 7 - 7.30am
  • Morning Tea: 10am
  • Lunch: 11:40am - 12.30pm
  • Afternoon Tea: 2.00pm
  • Dinner: 4.45pm - 5.30pm
  • Supper: 6.45pm

Special Dietary Needs

The nutrition department works with our Food Services team to provide alternative meal choices for patients with special dietary requirements.

Flowers, Plants

For the sake of the health and comfort of all patients, there are restrictions in some ward areas. Please check with nursing staff and let friends and relatives know if this applies to your ward.

Due to risk of infection, no potted plants are allowed in patient wards.

Infection Control

You can help reduce infection risk in hospital by:

  • Maintaining your own personal hygiene
  • Washing your hands regularly
  • Telling staff about previous infections you may have had


You are not permitted to bring your own TV into the hospital due to space limitations and electrical safety considerations.

If you wish to have a TV, you may ask the ward staff.

Threatening, offensive or disruptive behaviour

NSW Health has a Zero Tolerance Policy to Aggressive Behaviour.

Our employees should be able to work in a violence-free workplace where patients and others are able to visit, or receive health care, in an environment free from risks to personal safety.

Hospital security officers, and police if necessary, will be called to deal with anyone acting in a violent or offensive manner within our hospitals or grounds.

REACHing out for help in hospital

You know yourself, or the person you care about, the best.

We encourage patients, carers and family members to let us know when ‘something isn’t right’.

Please tell us if you are worried about your condition, or the condition of a family member or friend.

Here’s how to ask for help:

  1. Talk to your nurse or doctor about your concern.
  2. If you are still worried after this discussion, ask for a ‘clinical review’. This should take place within 30 minutes and is usually attended to by the person in charge of the ward.
  3. If you are still worried, make a REACH call.

REACH, developed by the Clinical Excellence Commission, is another way for patients and carers to ask for help while in hospital. It will result in an urgent review of your condition.

Find out how to make a REACH call at your local hospital

Concerns, Compliments and Feedback

Please visit our compliments and complaints page for information on how to provide feedback. 

Your Rights and Responsibilities

As a patient, client, consumer, carer, family member or visitor you have a number of rights and responsibilities. Information about these rights and responsibilities is available here.

Health Care Interpreter Service

The Illawarra Shoalhaven Health Care Interpreter Service (HCIS) provides professional health care interpreting services for patients/clients and health care providers of the Illawarra Shoalhaven Local Health District. Visit the Health Care Interpreter Service page of our website for more information.

Donations and bequests

Any donations or bequests, no matter how small, are most gratefully received. Donations assist us to improve patient services.

Donations should never be given directly to our staff, and staff will never ask you for donations.

Donations made to hospitals are tax deductible. For more information, contact the hospital you wish to make a donation to. 

Using Private Health Insurance

Every time a patient uses their private health insurance when being admitted to one of our hospitals, it helps our hospital bolster the services we can provide and also helps the hospital to purchase additional equipment. Visit Using Private Health or other insurance for more information.

ISLHD values you as a patient and provides the following information as assistance.