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Health Care Interpreter Service

About the ISLHD Health Care Interpreter Service (HCIS)

The Illawarra Shoalhaven Health Care Interpreter Service (HCIS) provides professional health care interpreting services for patients/clients and health care providers of the Illawarra Shoalhaven Local Health District (ISLHD) as well as the Murrumbidgee and Southern NSW Local Health Districts (MLHD & SNSWLHD).

The aim of the HCIS is to assist patients/clients who do not speak English, or those who are Deaf, to have access to available public health services by providing a free, professional and confidential interpreting service.

Services Provided

  • Face to Face Interpreting (for individuals or groups)

  • Telephone Interpreting

  • Videoconference Interpreting (where available)

The interpreting service provided can be for inpatient units, outpatient clinics and for home visits.

Other Services Provided Include

  • Interpreting for groups eg health promotion sessions

  • Written translations of documents essential for patient/client care (dependant on availability of resources)

  • Training of health care workers on how to work with interpreters (Corporate Staff Orientation; In-Service Sessions)

  • Training of university students on how to work with interpreters (medical, nutrition & psychology)

  • Passing on information/messages related to patient/client care