Hospital Visiting Hours during COVID-19

NSW Health continues to focus on providing a safe health service for patients, their families and carers, and our staff, while we provide kind and compassionate care.

Advice for visiting our hospitals is as follows:

  • Two visitors at a time per patient
    Patients are able to have two people visit during each visiting session. Two people can visit the patient in the morning session and two people (the same as the morning or two new people) can attend in the afternoon session.
     
  • The afternoon visiting session has been extended by an hour
    Visiting is available in two sessions each day: 11am to 1pm and 5pm to 8pm (previously finished at 7pm)
  • Visitors are no longer required to undertake a Rapid Antigen Test (RAT) before arrival.

Note: There is no change to current protocols for Maternity, Paediatrics and Palliative (end of life) Care (see details below).

Do not visit if...

Please do not visit if you are unwell with any respiratory symptoms including cough, runny nose or sore throat.

We understand that having a loved one in hospital is difficult, but please do not put them at risk by visiting if you are unwell.  

You may be kindly asked to leave the ward if you develop respiratory symptoms during your visit.

Masks

Masks remain a condition of entry to the hospital and those who do not comply with the requirements will be declined entry. All visitors must wear masks correctly - ensuring the mouth and nose remain covered - at all times.*

General Wards

  • Two visiting sessions per day, from 11am to 1pm and 5pm to 8pm
  • Two people can visit per session

Note:

  • We recommend children under 12 do not visit, where possible, however children aged 12 and under are not required to wear masks if they do visit.

Please view below the requirements for all visitors:

Visitor entry requirements

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Visitors will continue to be screened on entry and will be asked to answer the following questions.

  • Do you have any cold or flu symptoms?
  • Have you or any member of your household tested positive to COVID-19 in the past 7 days?

If you answered no to these questions you may enter if you agree to wear a surgical facemask covering your nose and mouth at all times while in the facility, unless you have an exemption.

*Note: An exemption to any of the above criteria may be permitted on compassionate grounds and on a case-by-case basis including maternity and neonatal services. See Antenatal, Birthing and Maternity and End-of-life patients below for alternate guidelines for these areas. Please phone the ward or speak to screening staff.

Visiting a COVID-positive patient

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Please contact the hospital before attending for a visit.

Your request to visit will be clinically assessed and some restrictions may apply.

Wards with alternate visiting arrangements

Antenatal, Birthing and Maternity

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Antenatal

Up to two people can support patients attending Antenatal outpatient clinics at our hospitals.

Note: in some situations, such as if there is limited space in a particular clinic, the number of support people may need to be reduced to ensure appropriate physical distancing can be maintained. 

Birthing Unit

During labour and birth, mothers are able to be supported by up to two people (participants in care). 

All participants in care will be risk assessed on arrival, which includes an assessment of their ability and willingness to wear PPE, and follow good hand hygiene practices and directions from the healthcare team.

There is an Exemption to the Public Health (COVID-19 Self Isolation) Order (No 4) 2021 that allows for a person required to self-isolate to attend a birthing unit/environment for the purposes of providing care and physical/emotional support during labour, birth and the immediate postnatal period. The Exempt Person is subject to conditions, including that they must only attend with the informed consent of the pregnant woman and if permitted to do so by staff at the healthcare facility.

If the birthing woman is COVID-positive, she can have a COVID negative support person, noting that support person will then be deemed a close contact and will subsequently need to commence a seven day isolation period after leaving the Birthing Unit.

Maternity Ward

Postnatally, the partner/support person can visit the maternity ward for unrestricted time periods between 8am and 8pm.

Additionally up to two visitors at any one time are able to be present (inclusive of the partner/support person) during general hospital visiting hours from 11am to 1pm and 5pm to 7pm.

Paediatrics and Neonatal

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Children can have both parents/carers at any time with no restrictions on the length of visit.

End-of-life patients

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Where a patient is receiving end of life care, visitors will be limited only to the extent required to minimise any risk.

In end of life situations, people who have COVID-19 can be risk assessed to visit a direct family member. 

Outpatient clinics

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Up to two people can support patients attending outpatient clinics at our hospitals.

Note: in some situations, such as if there is limited space in a particular clinic, the number of support people may need to be reduced to ensure appropriate physical distancing can be maintained.