Hospital Visiting Hours during COVID-19

The Illawarra Shoalhaven Local Health District has implemented restrictions on visiting hospital patients to help to minimise the spread of COVID-19.

Following Public Health advice, ISLHD hospitals currently fall under two alert categories - Red and Amber Alert. Each category has different visiting rules:

Hospitals on Red Alert:

  • Wollongong Hospital
  • Shellharbour Hospital
  • Bulli Hospital
  • Coledale Hospital
  • Port Kembla Hospital

Red alert hospital visiting rules

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No visitors.

Exceptions can be granted in the following circumstances. Please check with the Nurse-in Charge:

Note: Masks (or face coverings) must be worn at all times.

Emergency Departments

One visitor may accompany a patient if absolutely necessary.

Maternity

  • One person may support the mother during labour and birth. 
  • Post-natal, the same partner may visit for unrestricted periods between 8am-8pm.
  • No siblings of any age to visit during this time.

Paediatric and Neonatal units

Both parents/carers may stay with child, with no restrictions on length of visit.

End-of-Life

Visitors are only limited to the extent necessary to minimise risk.

COVID-19 patients

No visiting.

More details about Red Alert visiting can be found in this Fact Sheet.

Hospitals on Amber Alert:

  • Shoalhaven Hospital
  • David Berry Hospital
  • Milton Ulladulla Hospital

Amber Alert visiting rules

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Note: Masks (or face coverings) must be worn at all times.

General Wards

  • Visiting hours are between 11:00am to 2:00pm and 5:00pm to 8:00pm.
  • One adult visitor is allowed in each visiting session for each patient.
  • It is recommended that the same person does not visit in both visiting sessions on each day.
  • Two visitors at a time are permitted if an adult is accompanying a child during visiting hours.

Emergency Department

  • One visitor is permitted to accompany a patient, if their presence is necessary.
  • Children under the age of 12 are not permitted to accompany a patient in the Emergency Department. The Nurse-in-Charge may modify this in exceptional circumstances.

Maternity

Birthing Unit

During labour and birth, mothers are able to be supported by up to two people with no time restriction.

Maternity Ward
  • The partner/support person is able to visit for unrestricted periods between 8:00am and 8:00pm
  • Up to two adult visitors at any one time (including the partner/support person and two children) are able to be present during general hospital visiting hours from 11:00 am – 2:00 pm and 5:00 pm – 8:00 pm. 
  • Neonatal Unit allows both parents/carers with no restrictions on length of visit.

Paediatric and Neonatal units

Both parents/carers at any one time, with no restrictions on length of visit.

End-of-Life

Visitors are limited to the extent necessary to minimise risk.

Mental Health Service

No visitors or consumer leave.

Due the vulnerability of mental health consumers, ISLHD has suspended all consumer leave and visitors at our mental health units until further notice.

If you have any questions please contact the appropriate mental health unit. 

COVID-19 patients

No visitors.  

Do not visit if:

Do not visit patients in hospital if you have visited a locations associated with confirmed COVID-19 cases that have been classified by NSW Health for action. Visit the NSW Health website for the Latest COVID-19 case locations and alerts in NSW.

Do not visit patients in hospital if you are unwell or have been tested for COVID and are awaiting results.

 Note:

  • Visitor screening at the entrance of hospitals will continue:
    • Temperature check
    • Symptom check - you will be asked whether you have any of these symptoms: fever, cough, shortness of breath, chills, body aches, sore or scratchy throat, headache, runny nose, muscle pain, vomiting, nausea, diarrhoea, or loss of smell or taste.
    • COVID-19 exposure assessment - including whether you have visited any of the locations associated with confirmed COVID-19 cases
    • All visitors to ISLHD facilities must provide their contact details as part of the screening process. Visitors will also be asked to record the name of the patient they are visiting and the location within the hospital, if known. A QR code is available for contactless, self-registration using a smart phone. Pen and paper check in sheets are available for visitors who don’t have a smartphone. See more info here.
    • Masks (or face coverings) must be worn at all times. 
      • Visitors may wear their own mask if they choose.
      • If a visitor does not have their own mask, they will be provided one. However, mask supply will be prioritised for staff and patients.
      • Visiting may be refused based on mask availability if visitors cannot supply their own masks.
      • Children under 12 are not required to wear a mask.