- Visiting hours are 8am to 8pm
- Please press the buzzer outside the unit to let us know you are there and we will let you in as soon as possible.
- Between the hours of 8am to 11am is the busiest period in the ICU for your family member. In order to deliver quality clinical care we would advise that you visit outside this busy period. During this time the medical teams perform their ward rounds and nursing care is attended to. You may be asked to leave the patient bay and return to the waiting room at any time, however more so during this period. It is difficult for the ICU doctors to discuss individual progress during this time period.
- Due to space, safety and delivery of care, only 2 visitors per patient are allowed at the bedside.
- To help reduce the risk of infection please use the hand rub located within patient areas when entering and leaving the unit. Please refrain from visiting if you are feeling unwell
- Please do not bring flowers into the ICU
- Mobile phones should be turned off in an ICU.
Due to limited space, patients are unable to keep large amounts of property with them. They will need toiletries only.
Money, valuables and all clothing should be left at home.
If you are from out of area and require accommodation, please let nursing staff know. Out of hours we can provide a list of local accommodation close to the hospital. Within hours our Social Worker can assist. If you have travelled over 100km you may be eligible for Travel Assist (IPTASS).
Family meetings can be organised to discuss patient care, treatment plans and any concerns you may have. Please discuss this with an ICU team member.
Patient confidentiality means we are unable to give out detailed information over the phone.
Visiting someone in ICU can be stressful. Our team is here to support you and assist where possible. Please talk to the nurse who is looking after your family member/friend if you would like to speak with a social worker, or if you would like pastoral and/or interpreter services.
More information on intensive care services, including information about common patient conditions and investigations, can be found on online.
The hospital has a team of experienced Clinical Nurse Specialists, who provide the Clinical Resource Nurse (CRN) Service. The ICU CRN service operates Monday to Friday from 2.30pm to 11.00pm, and Weekends 8.00am to 4.30pm. They follow up complex ICU patients after they are discharged to the wards and support the care of acutely unwell patients on the wards.