The Illawarra Shoalhaven Local Health District is committed to safeguarding the privacy of patient information and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002(HRIPA).

All staff working in the NSW public health system including doctors, nurses and others are bound by law, by Privacy Manual for Health Information and by the NSW Health Code of Conduct to maintain confidentiality of patient information.

We are committed to ensure our patients':

  • personal health information will be protected in accordance with the HRIPA
  • personal health information will be given to another person only if this is important for their health care or can be otherwise legally and ethically justified. You are entitled to access their own health records and have those records amended to correct inaccuracies provided it is both legal and practicable to do so, they will have the opportunity to obtain services anonymously (see Section 8 Anonymity (HPP 13))
  • comprehensive clinical information will be available to their health care providers to enable optimal care.

If you believe a health service provider involved in your care has breached these regulations, you may wish to request an internal review of the incident. If you are dissatisfied with the outcome of the internal review, you may lodge an appeal with the Administrative Decisions Tribunal who will further investigate your complaint.

If you have a general privacy enquiry or complaint about any hospital or service ISLHD please contact:
Privacy Contact Officer
Illawarra Shoalhaven Local Health District
PO Box 239

For further information about privacy inquiries or complaints:

ISLHD Privacy Management Annual Reports