A number of Illawarra Shoalhaven Local Health District (ISLHD) outpatient services accept eReferrals, as part of a statewide Engage Outpatients program.

The program lets GPs submit referrals via electronic forms set up on their systems or via a web portal. Referrals are received and managed electronically by outpatients services, and notifications sent to the referrers and patients electronically.

The following ISLHD outpatient services accept eReferrals:

  • ISLHD Aged Care Clinics (Geriatric)
  • ISLHD Diabetes Service
  • Wollongong and Shellharbour Hospitals Gastroenterology (and Hepatology) Clinics
  • ISLHD Renal Service
  • Wollongong and Shellharbour Hospitals Respiratory Medicine Clinic
  • ISLHD Antenatal Clinics
  • Wollongong Hospital Gynaecology Clinic.

The Engage Outpatients program is being delivered via a partnership between eHealth, the Ministry of Health, and stakeholders from Local Health Districts (LHDs) and Specialty Health Networks (SHNs).

How to make an eReferral

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eReferrals can be completed and submitted via HealthLink Smartforms, which can be integrated with GP practice systems. These SmartForms can be launched directly from the following compatible practice management software:

Referrers who do not have access to these systems can access SmartForms via the MyHealthLink Portal - HealthLink.
Note: a HealthLink account is required.

eReferral benefits

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Using eReferrals has multiple benefits.

As a referrer, you can have confidence your referral is sent securely and quickly. You will receive confirmation when the referral is received, and feedback as the referral is processed by the outpatient service. 

Key benefits

  • Integrated with HealthLink practice software (i.e. Best Practice, Medical Director, Genie)
    • Patients receive notifications of their referrals' progress
    • Referrers (GPs) receive notifications of referral receipt, acceptance and triage category
    • Notifications are via secure messaging function.
  • Improved visibility of available services
    • Referrers able to select from a list of outpatient services and clinicians.
  • Faster processing and triage of referrals
  • More efficient referral management, as referrals are maintained in one electronic system.

More information

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You can find more information about Engage Outpatients and eReferrals on these websites:

Help and support

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For technical support, contact HealthLink Help and Support via:

For additional information and support, contact COORDINARE:


Click here to provide eReferral feedback to NSW Health.