Telehealth is a secure and easy way of connecting with a health professional through the use of video technology.
The service is a real breakthrough for providing healthcare. It is changing the way we provide our services to you.
Telehealth doesn’t replace face-to-face consultations – it works to support them:
- It allows you to access services from home, hospital or a community centre, virtually.
- It reduces the need for travel while still providing high quality care
- it means less travel and less stress on your family and carers.
Telehealth offers many benefits for patients and their families or carers. Some of the many benefits of Telehealth include:
- No travel time – having your consultation by video can save you the time, effort and cost needed to travel to an in-person appointment
- Savings - travel, parking and accommodation costs are reduced
- Convenience - if you are unable to attend an appointment
- Less disruption - things in your life - like family, work, routine - are less impacted
- Familiar care – if you live in a rural or remote area, you can continue to receive specialist care at your local hospital rather than transferring to a large hospital away from home
- Ease of access – you can have the consultation in your home (or anywhere that suits) using your own computer
- Flexible health care - you can easily bring together different people involved in your care, like carers and other healthcare providers.
Instead of attending a face-to-face appointment, telehealth uses technology to connect everyone to the clinical appointment.
- All participants will be able to hear and see – it’s just like being in the same room, but you can be anywhere.
- Other people can join and participate – such as your family members, carers or other health or social care providers.
- You will still receive the same standard of care, regardless of whether you attend your appointment face-to-face or via telehealth.
- Telehealth services are provided using secure platforms. Like any face-to-face consultation your privacy and confidentiality will be maintained.
- Telehealth appointments can be by mobile phone, tablet, laptop or other specialised equipment.
Telehealth can take some getting used to, but it’s easy to set up. It’s a great idea to test your connection prior to your appointment and reach out for help if you have any problems. You will be given instructions on how to connect.