Virtually enhanced Community Care (VeCC)

Information for Health Professionals

Virtually enhanced Community Care (VeCC) is a multidisciplinary service that supports patients to better self-manage their health conditions in the community, improving patient health outcomes whilst prioritising patient safety and reducing potentially preventable hospital admissions. VeCC provides both face-to-face and virtual care in the community including remote monitoring, care navigation, care coordination and health coaching interventions.

Download the summary of VeCC programs here

VeCC currently supports the following patient populations:

Virtual Hospital Ward (VHW)

VeCC's VHW supports patients who would otherwise remain in hospital requiring sub-acute care at home.  The VHW provides patients with access to remote monitoring of their blood pressure, oxygen levels, temperature, blood glucose levels, weight, and symptoms allowing real-time assessment by clinicians.

Click here for information on service inclusions, patient inclusion and exclusion criteria.

Chronic Disease Management Service

VeCC's Chronic Disease Management Service supports patients with life limiting chronic illness by providing patient-centred care and health coaching interventions empowering patient engagement in their health care decisions. Patients are also provided with remote monitoring of their blood pressure, oxygen levels, temperature, blood glucose levels, weight, and symptoms allowing real-time assessment by clinicians.

Click here for information on service inclusions, referrals, and patient inclusion and exclusion criteria.

ED to Community Program

VeCC's ED to Community Program is a new multidisciplinary service that supports patients with chronic health or social needs who have high emergency department presentation rates through care coordination, care navigation and health coaching. This is to enable patients to better self-manage their health conditions in the community.

As the program is in the initial stages of implementation across the Illawarra Shoalhaven, Clinicians are unable to directly refer to the program at this time. The VeCC team is currently identifying and triaging referrals for patients that may benefit from this program and will be in contact with health services or health professionals required to be involved in patient care.

Please note: this service operates under reduced hours to other VeCC programs. (Monday - Friday 8am - 4:30pm). To discuss a patient enrolled in this program, contact VeCC on 1300 792 755 (select option 2).

Download the patient brochure for the ED to Community program here

Download the clinician information sheet for the ED to Community program here

The use of Remdesivir for COVID-19 in adult patients with mild illness

Remdesivir can now be administered to patients in their own home avoiding 3 - 5 days of hospital admission.  In addition, patients who have been admitted to a hospital can now be discharged early to complete the remaining of the infusion at home. The referral process for prescribing, administration and monitoring of Remdesivir in the outpatient setting is outlined in this clinical procedure document.