Information for patients

That is a common feeling. Read our information sheet Dental Anxiety.

Let our staff know if you are nervous. A team approach between you and your dental team delivers the best results.

Read our information sheet - Tips for Preparing Your Child's Dental Visit

Ask our staff if you can visit our clinic beforehand.

There are a number of dental themed videos for children at here

See Eligibility for detailed information.

Call our Customer Service Centre  on 1300 369 651.

For more information visit How to access services.

For assistance with interpreting, you may call the National Translating & Interpreter Services on 131 450. For more information visit Translating and Interpreting Services (TIS National).

• A list of any medications that you take.

• Medicare Card 

• A valid Centrelink Concession Card (a Healthcare Card, Pension Concession Card or a Commonwealth Seniors Health Card) for adults 18 years or older.  A temporary card may be obtained from Centrelink if required.

For more information visit you local Dental Clinic

We prefer to use a health care interpreter when clients are not fluent in English, including people who are Deaf. 

Using a health care interpreter ensures the quality of communication between our staff and your relative. 

It is also essential when patients are required to give consent for dental procedures.

The only exception is when urgent dental treatment is required.

Please let our staff know and they can arrange an interpreter for your appointment.

For assistance with interpreting, you may call the Translating & Interpreter Services on 131 450

People who are deaf or have a hearing or speech impairment can contact ISLHD Oral Health Services through the National Relay Service on 1800 555 660.

For more information visit here.  

Visit Dental Health Services for a full list of our dental clinic locations.

Visit Dental Emergencies

Monday to Friday 8-430pm: Call our Customer Service Centre on 1300 369 651

After hours: Please attend your nearest Hospital Emergency Department

Information can be found at ISLHD Healthy Mouth and NSW Oral Health

You can search by language or topic at here.

No. Call our Customer Service Centre on 1300 369 651 to discuss.

Only if you request and agree to other treatment not shown on the dental voucher. For more information see OHFFSS Brochure.

Contact the private dentist and have them refitted.

For more information see OHFFSS Brochure.

• Clean your dentures every day.
• Clean your dentures over a sink filled with water to avoid breakage
• Use warm water, soap and soft nail or denture brush - rinse well.
• Remove leftover denture glue (if using).
• Put your clean dentures in a glass of water overnight.
• A special denture cleaner should only be used if you cannot remove stains with a soft brush and hand soap.

For more information see Denture Care.

We welcome your feedback, questions, comments and complaints. We're focused on providing consumer-centred care and services and we use your feedback to improve what we do and how we do it.

Visit ISLHD Compliments and Complaints for contact information; or Call one of our Dental Clinics - Visit Dental Health Services for a full list of our dental clinic contact numbers.