How to Access Services

Please contact our Customer Service Centre between the hours of 8.15am and 4.00pm, Monday to Friday:

1800 679 336

Make sure you have your Medicare Card and for adults, your Centrelink Concession Cards with you before you call.  All people requesting services will be assessed and prioritised according to dental need. 

Patient Rights & Responsibilities

Everyone seeking or receiving healthcare in Australia has certain rights and responsibilities. They include the right to access healthcare, to safety, respect, communication, participation, privacy and to comment on their care. Information about patient’s Rights & Responsibilities (in English and other languages) can be found by clicking here.

Do you need an Interpreter?

Please let our Customer Service Centre staff know if you need an Interpreter and they can arrange one to attend your first appointment.

Contact ISLHD Health Care Interpreter Service

Click here to access Dental/Oral Health information in other languages.


Deaf, hearing-impaired or speech-impaired customers can contact us through the National Relay Service

  • TTY users phone 133 677, then ask for (02) 9391 9000
  • Internet relay users connect to the National Relay Service then ask for (02) 9391 9000

Alternatively, Deaf TTY users can contact us directly on (02) 9391 9000.