Disability Service Providers

When to contact the Public Health Unit

Please contact the Public Health Unit if 2 or more residents test positive for COVID-19 OR Influenza or are unwell with an Acute Respiratory Illness in 72 hours (as per flow chart below).

Please also contact the Public Health Unit for exposure advice if staff or visitors test positive for COVID-19 who have been at the facility during their infectious period.

Disability care facilities with up to 6 residents can be considered and managed as households OR choose to follow the ARI guidelines (see Guidance for Disability Care Facilities on the public health management of Acute Respiratory Infections (including COVID-19 and Influenza for more information).


Guidelines and Resources




Support for NDIS Providers

  • National Disability Insurance Scheme (NDIS) providers should direct all COVID-19 outbreak queries and requests (excluding public health guidance) to provider.support@ndis.gov.au
  • In addition to use of commercial suppliers, NDIS Providers should continue to request COVID-19 outbreak supports including for workforce and short-term PPE supply from the National Disability Insurance Agency at: provider.support@ndis.gov.au  


Antivirals (please note available for DSP also)

Guidance on use of antivirals in residential aged care facilities (RACF) (GP antiviral toolkit) includes:


Clinical care

General practices offering alternate face-to-face care for COVID-19 positive patients

COORDINARE (South Eastern NSW Primary Health Network) has initiated a program to facilitate face-to-face service provision by GPs and practice nurses to patients who are managing COVID-19 at home, including in residential care facilities, when their regular GP does not have the capacity to manage them during their isolation period.

The service can be accessed through referral from the resident’s regular GP, and include:

  • Review of COVID-19 positive residents in relation to prescription of anti-viral agents, where appropriate
  • Review and management of chronic conditions, wound care, a fall etc. if required while COVID-19 positive
  • Review and management of exacerbation of COVID-19 symptoms

Please note that this service is ONLY available for residents who are: currently COVID-19 positive, unable to be attended by their regular GP, referred with their regular GP’s consent.

To find the referral details for Illawarra Shoalhaven General Practices offering this alternative care, click on COVID-19 Requests (part of Illawarra Shoalhaven Community HealthPathways) then click on General practices offering alternate care for COVID-19 positive patients

For further information, see COORDINARE’s home commissioned visits

The NSW COVID-19 at home support line also provides symptom support and advice for COVID-19 positive people and can be contacted on 1800 960 933.