We provide a safe and confidential space for people to talk about their concerns for loved ones. We can provide information on the symptoms of withdrawal and effects of different drugs. Counselling or group work can help you find more effective ways of coping and communicating with your loved ones difficult behaviours.
You can contact us to arrange support on 1300 652 226,
More Information:
- Do you support someone who uses or is dependent on alcohol or other drugs?
- Alcohol and Drug Infomration Service
- Find where you can get support today
- Family and Carer support services
Additional resources for families and carers are available in a variety of languages on the Your room website .
Family and Carer Support Organisations
Organisation Name |
Service Support Information |
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ISLHD Drug and
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BeSMART Group SupportThe BeSMART support service is directed at group support to aid carers in their journey alongside their loved one who experiences drug and alcohol problems. Counselling ServiceThis service involves speaking to a trained counsellor in order to make positive changes to carers' lives, and to manage stress associated with caring for their loved one |
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Alcohol and Drug
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24/7 Support LineTelephone line that carers can access to get immediate crisis, counselling and educational support. |
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Family Drug Support |
Family Support MeetingsOpen support meetings where families/carers/friends are able to share and express experiences, in a non-judgemental and safe environment Support LineAvailable 24 hours a day, 7 days a week |
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Mental Health Carers
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Carer Workshop and Information SessionsThis service provides advocacy and support for carers whose loved ones’ mental health is being affected by substance use. They mainly focus on mental health as a whole through their various services. |
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STRIDE |
Family and Carers ProgramIndividual and group support is dedicated to all age groups of carers, from children, to young people and adults. This service mainly focuses on giving carers the skills to support their own mental health and wellbeing, and gives them the support to help the health and wellbeing of their loved ones. |
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Nar-ANON Australia |
Family Group SupportCompassionate and supportive fellowship dedicated to helping those affected by someone’s addiction. Their 12 Step program provides a pathway to healing and recovery for families and friends who have been impacted by the struggles of their loved ones. |
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One DOOR |
Family and Carer ProgramThis service acts as a directory service which points carers in the appropriate direction depending on their individual situation. This service caters for a range of carer needs including education, support groups and mental health. |
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The Salvation Army |
Counselling, Group Support and Community EducationThe Salvation Army First Floor Program (FFP) is a complete, community-based drug and alcohol service supporting families and individuals in their recovery from drug and alcohol use, mental health support, grief and loss. |
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Al-Anon Family
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Group Support MeetingsThis service provides group support meetings to openly discuss experiences of carers, and especially focuses on coping with the effects of a loved ones alcohol use. |
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Alcoholics Anonymous |
Group Support MeetingsAlcoholics Anonymous focuses on sharing experiences in a safe and caring environment, with anyone who may be going through the same experience. Alcoholics Anonymous encourages discussions between families and friends, and focuses mainly on alcohol sobriety. |
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Carer Gateway |
Counselling Service, Peer Support and Coaching8 am - 5 pm Monday to Friday |
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Beyond Blue |
24/7 Support Service Telephone LineTelephone support line that provides mental health support services in crisis situations. |
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Griefline |
One-on-One Phone CounsellingPhone counselling service provides immediate care and support to people who are experiencing grief due to the effects of caring for a loved one who abuses drugs and alcohol. Care To Call ProgramCare to call is a newly developed program which is free. The Care-to-Call service provides a compassionate person who will reach out to you once a week for a friendly check-in call |
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Lifeline |
24/7 Crisis Support LineThis service is a short term support line in which carers are able to contact during times of crisis. |
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NSW Health |
Mental Health LineMental Health Line provides targeted mental health support via telephone. They provide professional help, and can help individuals determine what kind of service they need to seek to get the best help possible. They can also refer individuals to local health programs and services |
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Centrelink |
Carer Payment and Carer AllowancePayments and services if you provide care for someone with a severe disability, illness or a frail and aged adult. |
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1800 Respect |
Safety Planning ServiceCrisis support, Information, Referrals and Counselling for people who may be living with domestic violence. |
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